Part 1

Introduction

I.1     International Developments                                                                   

I.2     Consumer Protection in India                                                                

I.3     Salient Features of the Consumer Protection Act, 2019                         

I.4     Competition Act, 2002                                                                          

Part 2

The Consumer Protection Act, 2019

0.1    Preamble – Purpose and Nature                                                             

0.2    Preamble of the Act                                                                               

CHAPTER I

PRELIMINARY

1.      Short title, extent, commencement and application                                

2.      Definitions                                                                                             

2.0     Definition Clause                                                                         

2.1     Advertisement [Clause (1)]                                                          

2.2     Appropriate Laboratory [Clause (2)]                                            

2.3     Branch Office [Clause (3)]                                                          

2.4     Central Authority [Clause (4)]                                                      

2.5     Complainant [Clause (5)]                                                             

2.6     Complaint [Clause (6)]                                                                 

2.7     Consumer [Clause (7)]                                                                 

2.8     Consumer Dispute [Clause (8)]                                                    

2.9     Consumer Rights [Clause (9)]                                                      

2.10   Defect [Clause (10)]                                                                    

2.11   Deficiency [Clause (11)]                                                              

2.12   Design [Clause (12)]                                                                    

2.13   Direct Selling [Clause (13)]                                                          

2.14   Director General [Clause (14)]                                                     

2.15   District Commission [Clause (15)]                                               

2.16   E-commerce [Clause (16)]                                                           

2.17   Electronic Service Provider [Clause (17)]                                    

2.18   Endorsement [Clause (18)]                                                          

2.19   Establishment [Clause (19)]                                                         

2.20   Express Warranty [Clause (20)]                                                   

2.21   Goods [Clause (21)]                                                                     

2.22   Harm (Clause (22)]                                                                      

2.23   Injury [Clause (23)]                                                                     

2.24   Manufacturer [Clause (24)]                                                          

2.25   Mediation [Clause (25)]                                                               

2.26   Mediator [Clause (26)]                                                                 

2.27   Member [Clause (27)]                                                                  

2.28   Misleading Advertisement [Clause 28)]                                       

2.29   National Commission [Clause (29)]                                             

2.30   Notification [Clause (30)]                                                            

2.31   Person [Clause (31)]                                                                    

2.32 Prescribed [Clause (32)]                                                               

2.33 Product [Clause (33)]                                                                   

2.34 Product Liability [Clause (34)]                                                     

2.35 Product Liability Action [Clause (35)]                                          

2.36 Product Manufacturer [Clause (36)]                                             

2.37 Product Seller [Clause (37)]                                                          

2.38 Product Service Provider [Clause (38)]                                         

2.39 Regulations [Clause (39)]                                                             

2.40 Regulator [Clause (40)]                                                                

2.41 Restrictive Trade Practice [Clause (41)]                                        

2.42 Service [Clause (42)]                                                                    

2.43  Spurious Goods [Clause (43)]                                                      

2.44  State Commission [Clause (44)                                                     

2.45  Trader [Clause (45)]                                                                     

2.46  Unfair Contract [Clause (46)]                                                       

2.47  Unfair Trade Practice [Clause (47)                                               

CHAPTER II

CONSUMER PROTECTION COUNCILS

3.      Central Consumer Protection Council                                                    

4.      Procedure for meetings of Central Council                                            

5.      Objects of Central Council                                                                    

6.      State Consumer Protection Councils                                                      

7.      Objects of State Council                                                                        

8.      District Consumer Protection Council                                                    

9.      Objects of District Council                                                                    

CHAPTER III

CENTRAL CONSUMER PROTECTION AUTHORITY

10.    Establishment of Central Consumer Protection Authority                      

11.    Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners         

12.    Vacancy, etc., not to invalidate proceedings of Central Authority         

13.    Appointment of officers, experts, professionals and other employees of Central Authority      

14.    Procedure of Central Authority                                                              

15.    Investigation Wing                                                                                 

16.    Power of District Collector                                                                    

17.    Complaints to authorities                                                                       

18.    Powers and functions of Central Authority                                            

19.    Power of Central Authority to refer matter for investigation or to other Regulator         

20.    Power of Central Authority to recall goods, etc.                                    

21.    Power of Central Authority to issue directions and penalties against false or misleading advertisements                                                                                                              

22.    Search and seizure                                                                                 

23.    Designation of any statutory authority or body to function as Central Authority           

24.    Appeal                                                                                                   

25.    Grants by Central Government                                                              

26.    Accounts and audit                                                                                

27.    Furnishing of annual reports, etc.                                                          

CHAPTER IV

CONSUMER DISPUTES REDRESSAL COMMISSION

28.    Establishment of District Consumer Disputes Redressal Commission    

29.    Qualifications, etc., of President and members of District Commission 

30.    Salaries, allowances and other terms and conditions of service of President and members of District Commission                                                                                           

31.    Transitional provision                                                                            

32.    Vacancy in office of member of District Commission                          

33.    Officers and other employees of District Commission                          

34.    Jurisdiction of District Commission                                                       

35.    Manner in which complaint shall be made                                             

36.    Proceedings before District Commission                                               

37.    Reference to mediation [Prior to substitution by Mediation Act, 2023] 

38.    Procedure on admission of complaint                                                    

39.    Findings of District Commission                                                            

40.    Review by District Commission in certain cases                                    

41.    Appeal against order of District Commission                                         

42.    Establishment of State Consumer Disputes Redressal Commission       

43.    Qualifications, etc., of President and members of State Commission    

44.    Salaries, allowances and other terms and conditions of service of President and members of State Commission